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  • Xima Care Agreement

General Recording Issues and Questions

  • Are you able to email or download scorecards?
  • 4.4.3 - BlueDB - Exporting and Importing Audio Files for the Recording Library
  • How do I manually find a recording in the storage pool location?
  • How Do I Use The Command Line To Export Recordings?
  • Ignoring SIP Extensions for Recording
  • How To Find The Recording ID from the Database via BlueDB query
  • Recording Library Storage Limit Causes Out Of Pools Error
  • Recording Pool Migration
  • Avaya CM Recordings Not Associating
  • Port Mirror/SIP Missed Packets
  • Avaya IPO - Conflicting Recording Solutions
  • Chronicall Cannot Find The Audio Recording
  • Verify Recording Library Services
  • How are recordings organized in the Recording Library Storage Pool?
  • What are the Live, Limbo, and Purgatory folders for inside Recording Library?
  • Chronicall Cannot Detect The Recording Library
  • How To Find The Recording ID from the Database via SQL query
  • No Sound Card
  • How Do I Hide Listen Events?
  • Recording Library - Varied Retention Policy
  • How To Process Stuck Recordings From Purgatory
  • How to Display Unassociated/Pending Recordings
  • Externally Accessible Address
  • How to Backup Audio Recordings
  • Recording Unavailable
  • How do I download a recording?
  • A few seconds have been cut from the beginning of my recordings.
  • Manually Record and Pause with Agent Dashboard
  • Contact Store and Recording Library
Xima Software Support Portal