How do I manually find a recording in the storage pool location?

I would like to be able to manually find a recording within my storage pool location and copy it somewhere else. How can I do this?

Answer

Depending on what database you are using, you will need to find the Recording ID of the call in question and then use that ID to find the appropriate folder for the recording itself

Steps

1. Determine which database your version of Chronicall/ACR is using and find the Recording ID
   • 3.12 and below will use PostgreSQL and OrientDB
     • Please follow this PostgreSQL article to find your Recording ID
   • 4.0 and above will use BlueDB
     • Please follow this BlueDB article to find your Recording ID
2. Once you have the Recording ID, find your storage pool location
   • NOTE: All storage pools start with a 0 folder and then fill in additional folders as you record moving forward
3. Here is an example of how to find a recording
   1. For Recording ID 123456789 the path would be
      • {recordingpoollocation}\0\123\456\789.spx
   2. If you were to write the Recording ID with a comma as in 123,456,789 that Recording ID would be in the folders 0/123/456/ and be named 789.spx