Overview
During certain troubleshooting scenarios, it may be beneficial for the Xima Software support team to connect to the server or computer hosting the Chronicall software.
Our preferred remote access method is via a secure TeamViewer session. Learn more about TeamViewer here: https://www.teamviewer.us
- To download TeamViewer QuickSupport simply click the TeamViewer button below:
- You should see the file download to the bottom left of your browser if using Chrome. You can click the \/ arrow, and then click Open. You can also check your downloads folder if using another browser
- Check "I accept" the EULA and the DPA. The select Continue.
- You should see "Your ID" and "Password" so the agent can connect to your machine now. Please provide these numbers to the support agent
- You should now be connected so the support agent can continue troubleshooting