Verify Recording Library Services

Overview

When troubleshooting a Chronicall issue, it's always a good idea to verify the related Chronicall services are running.  The Recording Library service is crucial for Recording features such as capturing and playing recording.  The guide below will show how to confirm the RL services are running on your Recording Library server.

Steps

For Windows: 

1. Go to the Start menu, and search for Services.  Launch it as an administrator.
   
   
   
2. Find the Recording Library service, and verify it is running.  If it is running, you can also try restarting the service, but keep in mind you will lose any recordings currently in progress
   
   
   

For Linux:

1.  Log into Linux with Root access.
2. Verify the Chronicall service is running by typing in the command service <servicename> start.  It should give you an error if it is already running.  An example of this is below for each Recording Library service name based on your version of Chronicall, which was covered above.

service recording_library start
service ChronicallRecordingLibrary start

1. You can also check with your System Administrator to see what the command would be to display all running services.  They can vary depending on what Linux operating system you have installed.

2. In rare instances, you may need to go into the following directory: var/lib/Xima\ Software\Chronicall\Recording/ Library\bin directory to manually run the startup.sh, shutdown.sh, or restart.sh.  Manually restarting the Chronicall service here would look like this for example, using a ./ to run the sh file.

./start.sh