Issue Description
Sometimes on SIP VRTX and Port Mirror, we will accidentally record extensions that we don't want and associate those extensions instead of ones we do.
E.g. Recording the Multimedia handset instead of the agent and associating that recording to the call.
Since 4.0(9i) we have implemented a new option in the Recording Library settings that allows us to blacklist those SIP extensions.
Steps
- Open up Chronicall / ACR
- Navigate to Admin (System) > System Settings > Recording Libraries
- Open the Recording Library in question and look for the menu option "SIP extensions we don't want to record"
- The values that you place in here should be comma-separated or in ranges
- For example:
-
7000-7100, 7150, 7555-7666
-
- Doing this would exclude all those extensions from being recorded by the Recording Library
- For example: