How do I hide the Listen events that show in Realtime when someone is listening to an Agent's call?

Answer

In Chronicall 3.8 we introduced a setting that prevents Agents from seeing that their call is actively being listened to:

Steps

1. Login to Chronicall as an Administrator
2. Navigate to Admin (System) > System Settings > Agent Realtime Seat
3. Set 'Hide Listen Events' to True
   
   
   
   
4. Finish by hitting 'Save' at the bottom of the Chronicall Settings tab
5. Restart the Chronicall service.
6. Listen events will now be hidden from view