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  • Xima Care Agreement

Multimedia Voice

  • Country Code Language Packs
  • Contact Center Testing - Agent Experience
  • Contact Center Testing - Caller Experience
  • Proxy on the Chronicall & Multimedia Servers
  • How Do I Allow Access to CCAgent from a Public IP?
  • Assigning a Wallboard to be Displayed to Agents Utilizing Contact Center Agent Client (CCAC)
  • Decoupled Dashboards for Contact Center Agents
  • Multimedia - User Acceptance Testing (UAT) Instructions - CCAC
  • How to Schedule and Receive a Queued Callback - CCAC
  • How to Take Calls from Skill Groups - CCAC
  • Changing an Agent's Chat Nickname
  • WebRTC - Agent Training Video
  • Agent Desktop - Multimedia Training Videos
  • Multimedia Routing Algorithms
  • Best Practices for Agents using Multimedia/Contact Center
  • Queued Callback | Outbound Dial Code | Long-distance vs. Local
  • How Multimedia Webchat Works
  • How to schedule & receive a Queued Callbacks - Agent Dashboard
  • How to take calls from Skill Groups - Agent Dashboard
  • Default Skill Group
  • Calls Cannot Be Parked When Coming from Skill Group
  • How to login, activate channels, and enable Skills with Agent Dashboard
  • Multimedia Testing Resources
  • Default Language Pack Scripts
  • Setting up Chronicall/ACR to use WebRTC
  • Contact Center (Multimedia) Fail-Over in IP Office Manager
  • Sending Skill Group Calls to Voicemail
  • Multimedia Agent Training Videos
  • Building Shortcodes to Transfer Calls to a Multimedia Skill Group  
  • Configuring After Call Work (ACW) and Missed Call Wrap-up (MCW)
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