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Multimedia Testing Resources

Agent Experience:

Contact Center Agent Client (Recommended)

Articles:

  • Using Contact Center Agent Client
  • How to Take Calls from Skill Groups - CCAC
    *Review the video below for a more immersive training
  • How to Schedule and Receive a Queued Callback - CCAC

Videos: 

  • Multimedia Agent Training Videos - CCAC

 

Agent Dashboard (Legacy)

Articles: 

  • How to install Agent Dashboards
  • How to login, activate channels and enable skills with Agent Dashboard
  • How to take calls from the Skill Groups
  • How to schedule & receive a Queued Callbacks - Agent Dashboard

Videos: 

  • Multimedia Agent Training Videos - Agent Dashboard

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Table of Contents

    Environment

    Operating System

    PBX System

    Chronicall Version

    Xima Software Support Portal