Agent Experience:
Contact Center Agent Client (Recommended)
Articles:
- Using Contact Center Agent Client
- How to Take Calls from Skill Groups - CCAC
*Review the video below for a more immersive training - How to Schedule and Receive a Queued Callback - CCAC
Videos:
Agent Dashboard (Legacy)
Articles:
- How to install Agent Dashboards
- How to login, activate channels and enable skills with Agent Dashboard
- How to take calls from the Skill Groups
- How to schedule & receive a Queued Callbacks - Agent Dashboard