Building Shortcodes to Transfer Calls to a Multimedia Skill Group  

Purpose:

If a user on the phone system would like to transfer an active call (inbound or internal call) into a Multimedia Skill Group, you will need to program Avaya IP Office to do so.

Steps:

Avaya IP Office Manager

1. In Avaya IP Office, create a new System Shortcode:
   • Code:  Enter a unique extension number (e.g. 600)
   • Feature:  Voicemail Node
   • Telephone Number: Provide a name for the Voicemail Node (e.g. Support)
     
     
     
     
2. Click Ok, Save, and then Merge

Voicemail Pro Client

1. In the Voicemail Pro Client configuration create a new Short Code and add a new Start Point
2. Give the Short Code the same name as the System Short Code created in our Avaya IP Office Manager steps above (e.g. Support)
3. In the working space, add a Telephony Action>Transfer to the call flow
   
   
   
   
4. In the Transfer's properties, go to the Specific tab
5. Enter the extension for the Multimedia Hunt Group in Avaya IP Office in the Destination field
6. In the Description tab, type in the name of the Multimedia Skill Group that the call is intended to go to
   
   
   
   
7. When finished hit OK, Save, and Make Live