NOTE: Prior to changes within our upcoming HTML Admin improvements, the language packs below must be manually added if needed.
If a customer is offering queued callbacks to multiple countries or are based outside of the US in general, the default queued callback message asking a customer for their "Area Code" may not be applicable.
- The language packs below replace that message with a prompt asking the customer to include their Country Code instead
- You may import an entire Language Pack which includes the needed announcement
- Full language packs end with ".xlp"
- You may also replace the individual announcement if preferred
- Files ending with ".wav" below are individual announcements
- You may import an entire Language Pack which includes the needed announcement
- Navigate to Multimedia Configuration ► Multimedia Skills ► <Select an applicable skill group> ► Language Pack and click on the ellipsis
- Select the Import option