The videos below are for the traditional Agent Desktop client and how to use the application to participate in the skill groups of a Contact Center
To learn how to use our HTML based Contact Center Agent Client instead, review the training available here.
A few things to note:
- There may be some additional features and UI changes not displayed in the training video below
- The IP address needed during the installation needs to be provided to the agents
i.e. http://<serverIPaddress>:9080 - Requires multiple ports of access to Chronicall (ACR) and Multimedia servers
Installing Agent Desktop Client:
Using the Agent Desktop:
Interacting with Voice Calls: