First your site needs to be configured, both in the Chronicall (ACR) software and IP Office, to use WebRTC as a softphone inside of the Contact Center Agent Client. Documentation of how this is configured can be found here.
A few things to note:
- The agent will need their softphone login password to log into the WebRTC when prompted
This can be provided by your Avaya partner or whoever is managing the IP Office
- There may be some additional features and UI changes not displayed in the training video below