Internal Knowledge Base

KCS - WIP

• Error Running Update - Failed to delete the tomcat/webapps/mancenter-3.2.5.

Not Logging - IPO (FC)

• Identify If Chronicall has a Unregistered Issue

Internal Tools

• Log Aggregator Tool
• Diagnosing Xima Integration SIP User Registration Issues via Monitor

Cisco CM

• How Do I Check the CDR Cisco Data That Is Being Sent To Chronicall?
• How Chronicall Gets Data From Cisco

Shoretel

• Recording Library Setup for Shoretel / Mitel
• Chronicall Integration with ShoreTel ECC

IP Office

• VRL Folder Workaround (Windows to Windows)

Troubleshooting Procedures

• WebRTC Not Logging In
• HTML Interface / CCAC - Gathering Debug Information from Chrome for Xima
• Chronicall is Logging Calls in the Wrong Time Zone

Agents Only

• How do you enable JTAPI/TSAPI client logs on the Chronicall Server