Log Aggregator Tool

Overview

Starting in version 3.10 of Chronicall we introduced a new tool, called the "Log Aggregator". Using it will collect log files from Chronicall/ACR and upload them to the cloud. Xima Support can then download those logs for review. This tool was built to make collecting logs easier for both Support and our customers.

Important Note

This is only to be done if requested by Xima Support and doing this without such a request will result in nothing being done and the logs being discarded automatically.

Making unauthorized changes to the Chronicall/ACR diagnostics page can negatively affect your software.

How To Upload:

1. The Log Aggregator tool is accessible through the Chronicall Diagnostics webpage
   • Please be sure to use Chrome, Firefox, or any other Chromium-based browser
     • NOTE: Internet Explorer will not always function correctly 
2. The Diagnostics page is usually accessed by going to the Chronicall IP Address and port, followed by /diag.
   • • For example:

       • http://192.168.0.1:9080/diag

     • If you are on the Chronicall/ACR server itself you can use:

       • http://127.0.0.1:9080/diag

       • http://localhost:9080/diag

     • It can also be accessed via Chronicall/ACRs URL

       • https://1example3.acr.ximasoftware.com/diag

3. Click on the Log Aggregator Tool option along the left-hand side
   
   
   
   
4. Select a Start Time and an End Time
   • These are the boundaries for the logs you want to be included
     • The dates can be selected with a calendar if you click on the calendar icon on the right of the line
   • Log files with names within the selected timeframe will be included
     • Example: A server_date_start.log where the date is within the specified timeframe
       
       
       
       
5. You can also select "Include UCAPs" if they were created, and you can include the logs for the Dashboard application as well
   • Please only include these if requested by Xima Support to do so
     
     
     
     
6. Clicking "Aggregate Logs" will start the process of collecting those log files and uploading them to the cloud
   
   
   
   
7. Once the process is completed, a message will be displayed revealing if it was successful
   
   
   
   
   • NOTE:
     • It may take some time to complete the collection and file upload process
     • The upload process may fail if the Chronicall server is unable to push the files to the cloud
       • In this case, the logs will still be gathered and zipped, however, they will remain on their respective servers
8. Once successful, a zipped folder will be left on the server, and a copy will be uploaded to the cloud
9. Notify your Xima Support agent that the logs have been aggregated

Collect Logs from the Servers

If you cannot aggregate the logs to the cloud but still want to collect them from the individual server(s) you can retrieve the Zip files from each server

Chronicall Server

• Files will be located in the /Chronicall/logs folder
  • Verify that the required server and event logs are present in the .zip
    
    
    
    

Recording Library Server

• Recording Library aggregated logs will be on the RL server
  • Filepath examples: 

    • Chronicall\recording library\logs

    • Avaya Call Reporting\recording library\logs

Multimedia Server

• Multimedia aggregated logs will be on the MM server
  • Filepath examples: 

    • Chronicall\multimedia

    • Avaya Call Reporting\multimedia

How To Retrieve from the Cloud:

• Xima Support Agents can access the aggregated logs by following this article