Chronicall is logging calls from a different time zone then it should. Is there a way to fix this?
Adjust the OS timezone
- Check the time zone of the server and adjust it to the correct time zone. On Linux servers, you can run the following commands:
- These commands check the software and hardware clocks of the Linux server.
- If these are both correct, but Chronicall is still showing the wrong time, move onto Solution 2 or 3 depending on the version
Adjust Chronicall Timezone (Chronicall 4.0.10 and above)
- Navigate to Admin (System) > System Settings > Advanced Settings
- Find the "Server Timezone" option and click on the ellipsis
- Select the timezone you wish Chronicall to use
- Click "OK" and then click "Save"
- Relaunch Chronicall Desktop to see changes in Cradle to Grave
Edit Java's timezone (Chronicall's older than 4.0.10)
If Chronicall was installed in a certain time zone, the embedded Java's time zone may stay the same even after the server's time zone has changed.
- To resolve this, we need to add an argument to the ChronicallServer.cfg.
- C:\Program Files (x86)\Xima Software\Chronicall\bin\app\ChronicallServer.cfg
- C:\Program Files\Chronicall\bin\app
- /var/lib/Xima Software/Chronicall/bin/app/ChronicallServer.cfg
- Edit this file, and under the "JVMOptions" section, add
- Depending on the time zone the server is in, the listed city will change. Eastern is New_York, Central is Chicago, Mountain is Denver, and Pacific is Los_Angeles.