If the updater will not run and automatically recognize the version of Java that is installed then it will need to be run manually.
Follow these steps:
- Find the temp file that was created when first running the update. You can do this by entering %temp% into the Windows Explorer address bar and look for the chrxxx.tmp file that is the size of the update .exe that was downloaded. Make note of the file name and extension.
- Open the command prompt and type the following command:
cd %temp%
- Type the command dir to look for the temp file name (you must be in the directory where the temp file is located). Then run the following command:
"C:\Program Files (x86)\Java\jre -- \bin\java.exe" -jar chrxxx.tmp chrxxx.tmp MANUAL
- The temp files will then expand in the temp folder and the installation wizard will open and the update will continue as usual.