Multimedia
FAQs
- Why Does "Wait in Queue" Go Through Queue Callbacks Out Of Order?
- How do I use Click to Dial with the Salesforce Plugin?
- Queue Callback Strategies | Reserve Agent & Wait in Queue
- Can I add to call tags with Multimedia/Contact Center routing?
- How do I force a Multimedia Agent onto their Voice Channel/Skills to receive calls?
- How Does Chronicall Multimedia Calculate Estimated Wait Time?
Troubleshooting
- Unable to Assign Voice Channels, Calls Not Routing
- Contact Center/Multimedia Offered a Call to Two Agents
- Host File Change for "Anonymous.invalid" Drop
- Queued Callback (QCB) Issues - Cannot Be Scheduled
- Webchat - Error Message for Required Fields
- Multimedia SIP Registration - 403 Unauthorized
Multimedia Voice
- Country Code Language Packs
- Contact Center Testing - Agent Experience
- Contact Center Testing - Caller Experience
- Proxy on the Chronicall & Multimedia Servers
- How Do I Allow Access to CCAgent from a Public IP?
- Assigning a Wallboard to be Displayed to Agents Utilizing Contact Center Agent Client (CCAC)