Multimedia
FAQs
- How do I use Click to Dial with the Salesforce Plugin?
- Queue Callback Strategies | Reserve Agent & Wait in Queue
- Can I add to call tags with Multimedia/Contact Center routing?
- How do I force a Multimedia Agent onto their Voice Channel/Skills to receive calls?
- How To Setup Multimedia Web Chat
- How Does Chronicall Multimedia Calculate Estimated Wait Time.
Troubleshooting
- Unable to Assign Voice Channels, Calls Not Routing
- Webchat - Error Message for Required Fields
- Multimedia SIP Registration - 403 Unauthorized
- Multimedia SIP Registration - 503 Service Unavailable
- Multimedia Realtime Data Incorrect - Special Characters in Skill Group Names
- Multimedia/Contact Center | Unable To Take Calls or Chats
Multimedia Voice
- Contact Center Testing - Agent Experience
- Contact Center Testing - Caller Experience
- Proxy on the Chronicall & Multimedia Servers
- Assigning a Wallboard to be Displayed to Agents Utilizing Contact Center Agent Client (CCAC)
- Decoupled Dashboards for Contact Center Agents
- Multimedia - User Acceptance Testing (UAT) Instructions - CCAC