Unable to Assign Voice Channels, Calls Not Routing

Issue Description

Calls not routing through skill groups, agents are logged into skill groups but you're unable to assign Multimedia voice channel.

Cause

Port 9095 could be blocked on the Multimedia server.

Resolution

Steps

1. Open Outbound TCP Port 9095 on the Multimedia server
2. Restart Chronicall and Multimedia services
3. Try assigning the Voice channel again
4. If that still doesn't work, please reach out to Xima Support