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FAQs

  • Why Does "Wait in Queue" Go Through Queue Callbacks Out Of Order?
  • How do I use Click to Dial with the Salesforce Plugin?
  • Queue Callback Strategies | Reserve Agent & Wait in Queue
  • Can I add to call tags with Multimedia/Contact Center routing?
  • How do I force a Multimedia Agent onto their Voice Channel/Skills to receive calls?
  • How To Setup Multimedia Web Chat
  • How Does Chronicall Multimedia Calculate Estimated Wait Time.
  • How do I set my Multimedia Queue to Overflow?
  • Changing Multimedia to run as 64-bit
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