How do I force a Multimedia Agent onto their Voice Channel/Skills to receive calls?

Occasionally an Agent Dashboard will be unable to log an agent into the Voice Channel or their Skills in order to receive a call from Multimedia. 

Answer

Using a Manager or Administrator account, you can force them to log into their skills/channels from your Chronicall Desktop application.

NOTE: It is still required that the agent is logged into their Contact Center Agent Client OR Agent Desktop client. You cannot force an agent into a channel or skills if they are not in their client. 

Steps

1. Log into your Managerial/Admin account.
   
   
2. On the main page of Chronicall select the Realtime Displays option.
   
   
3. Under Realtime Displays, select Agent Timeline.
   
   
   
   
4. Find the Agent(s) in question and right-click on their icon.
   
   
   
   
5. Select either Skills or Channels, depending on what the agent needs help with.
   
   
6. Click on the appropriate Skills or Voice Channel in order to force the agent to log into those options.
   
   
   
   
7. Verify with Agent Timeline and with the agent that they are now receiving calls.