Realtime Displays
FAQs
- Why do my agents show Idle in Chronicall 3.10 when they log out of Agent Dashboard?
- How do I prevent my wallboards from rotating?
- How to create a Realtime Missed Call count, where the call duration is greater than 'x' amount of time?
- How do I monitor an Agent in Realtime with Avaya CM?
- How do I assign Agent Realtime Licenses?
Troubleshooting
Realtime Stats (Canvases)
- How to track all groups users are logged into.
- Realtime Wallboard Templates
- Viewing Realtime Stats on a Mac
- Realtime Widgets - Percentage of Calls Answered Within "XX" Seconds
- Wallboard widget changes are not sticking
- Tracking Features in Realtime
Agent Dashboards
- Sub and Free-form Account Codes
- Agent Dashboards
- Agent Dashboards Setup
- Dashboard Values
- Does Agent Dashboards work with Citrix?
- Busy / Reason Codes