For when Realtime isn't connecting. You will see the error below when you click on Agent Timeline, Group Timeline, or Realtime Stats.
- Blocked Realtime Port
- Chronicall IP Address
- Different Subnet
Blocked Realtime Port
Inside Chronicall, select Admin (System) > System Settings.
Select Advanced Settings, then click on the ellipses next to Realtime Nodes in the lower right of this screenshot.
Here you will see what local port Chronicall Realtime is using. If it is set to 9092, try changing it to 10092 here, and then restart the Chronicall service.
If you are on Chronicall 3.9 or earlier, you will also want to verify the IP address on this screen matches that of the Chornicall server. Use the actual IP address and not a local host address if you have the option here.
Log back into Chronicall and select Agent Timeline, Group Timeline, or Realtime Stats to verify it is now working.