Uninstalling Chronicall/ACR Apps

Question

I need to uninstall a Chronicall/ACR app, what steps do I need to take?

Steps

Application Uninstall

• Windows
  1. Open up the "Add or Remove Programs" menu within System Settings
     
     
     
     
  2. Select the Application in question (in this case, Chronicall Desktop)
     
     
     
     
  3. Click Uninstall, and then Uninstall again on the popup menu
  4. A command prompt window should open notifying you that the uninstall was successful
     
     
     
     

• Linux
  1. Navigate to the app's installation folder
  2. Open up the bin folder of the application you wish to uninstall (in this case, Realtime Node)
     
     
     
     
  3. Find the uninstall.sh file and run it

     • ./uninstall.sh

  4. After completion of the uninstall, you will get a verification message

Manual Uninstall

Sometimes the application uninstall will not work, usually due to permissions. If that fails, please try this method.

• Windows
  1. Navigate to the app's installation folder (in this case, Recording Library)
  2. Open up the bin folder of the app
  3. Find the uninstall.bat file and run it as Administrator
     
     
     
     
  4. If a User Account Control menu pops up, select "Yes"
  5. A command prompt window should open notifying you that the uninstall was successful