Updating to 4.2.10 / 4.4 Checklist

Overview

Updating to version 4.2.10 or 4.4of Chronicall/ACR comes with some significant changes, including a few to the database. Here are some things to check to make sure you are ready to update.

Things to check

• When updating to 4.2.10 or 4.4, as with any update, please create a backup
  • You cannot roll back from 4.2.10 to 4.2.9 without a backup due to the database changes
  • As always, we recommend a server snapshot for ease of rolling back, if it becomes necessary
• If you are using allow lists for your site, please add https://rest.ximasoftware.com to your list of acceptable connections
  • You can find a list of others we recommend in this article
• If you are using SSL for your connection:
  • You must leave these ports open: TCP Port 80, TCP Port 443, TCP Port 8443, TCP Port 9443 for the server to function correctly
    • You can find a list of other ports to check in this article
  • When connecting applications such as Recording Library or Desktop/Dashboard to Chronicall/ACR, use the DNS record for the connection instead of the IP Address
• If accessing ACR/Chronicall publicly, the ACR/Chronicall server must be able to establish a connection to itself over the aforementioned ports via its public IP address.
• Before updating to 4.2.10 or 4.4, you must be on version 3.12.5by or later.