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Ports used by Chronicall

Chronicall Port Numbers
 
This article contains the default port numbers used by Chronicall. Instructions on changing these can be found below.
 
Inbound (Listening) Ports
  • TCP Port 9080 – Used by the Chronicall server to communicate with web clients. Also accepts inbound connections from the Recording Library service.
  • TCP Port 9081 – On the Voicemail Pro server, this port is used by the Recording Library service to listen for inbound connections from the Chronicall server. The Recording Library then relays recordings to web clients. This port can be changed in the Recording Library section of System Settings.
  • TCP Port 9082 – Used by Realtime. When the Realtime interface is open in a web client, this port is used.
  • TCP Port 9087 - Dashboard Chat Port.
  • TCP Port 19080 - Used by Dashboards.  Chronicall Desktop connects to this port from an end user PC.
Outbound Ports
  • UDP Port 69 (IP Office) – Used to request agent and group information from IP Office. This information is required before Chronicall can being logging data.
  • UDP Port 50794 (IP Office) – Used to request an event stream from IP Office.
  • TCP Port 9081 – The Chronicall server uses this port to communicate with the Recording Library service on the Voicemail Pro server.
  • TCP Ports 80 and 443 – Used to request license information from Xima Software's servers. These are only used during installation and modification of licenses.
Internal (Localhost) Ports
  • TCP Port 5432 – Used by the Chronicall Database (versions 3.1 and older).
  • TCP Port 9086 – Used by the Chronicall Database (versions 3.2 and newer).
  • TCP Ports 9083, 9084, and 9085 – Used by the Tomcat web server for various functions.

Changing Chronicall's Ports

Chronicall uses a number of TCP and UDP ports to communicate on the network. It is strongly recommended that you do not change these ports unless instructed to do so by Xima support.

However, it may be necessary to change the default ports if another application on the server is already using them. For example, many Avaya application servers alongside IP Office Server Edition 8.1 and newer use port 9080, one of Chronicall's default ports, for a different purpose. This means that Chronicall is unable to use that port. Telling Chronicall to use port 9090 instead will solve this issue.

These ports can be changed within Chronicall's System Status. If you are unable to access the GUI (perhaps because the required ports are already in use) you will need to take the following steps:

Windows
These instructions assume that Chronicall has been installed in its default location, Program Files(x86)/Xima Software/Chronicall.

  • Stop the Chronicall service. See Stopping and Starting Chronicall Services for more information.
  • Edit the settings.xml file in the Program Files(x86)/Xima Software/Chronicall directory.
  • Change the line that reads setting key="webserver.port" value="9080" to setting key="webserver.port" value="9090".
  • Save and exit.
  • Edit the server.xml file in the Program Files(x86)/Xima Software/Chronicall/tomcat/conf directory.
  • Search through the text to find Connector port="9080" and change it to Connector port="9090".
  • Save and exit.
  • Start the Chronicall service.
If you also have Recording Library installed, you will need to take a few more steps.
  1. Stop the Recording Library service.
  2. Edit the settings.txt file in the Program Files(x86)/Xima Software/Chronicall/recording library directory.
  3. Change the line that reads CHRONICALL_SERVER_PORT=9080 to CHRONICALL_SERVER_PORT=9090.
  4. Save and exit.
  5. Log in to Chronicall, open the System Settings, and expand the Recording Library section.
  6. Change the Chronicall Server Port to 9090.
  7. Click Save.
  8. Start the Recording Library service using /etc/init.d/recording_library start.
Linux
These instructions assume that Chronicall has been installed in its default location, /var/lib/Xima Software/Chronicall.
  1. Stop the Chronicall service using /etc/init.d/chronicall stop. See Stopping and Starting Chronicall Services for more information.
  2. Edit the settings.xml file using nano /var/lib/Xima\ Software/Chronicall/settings.xml.
  3. Change the line that reads setting key="webserver.port" value="9080" to setting key="webserver.port" value="9090".
  4. Save and exit.
  5. Edit the server.xml file using nano /var/lib/Xima\ Software/Chronicall/tomcat/conf/server.xml.
  6. Search through the text to find Connector port="9080" and change it to Connector port="9090".
  7. Save and exit.
  8. Start the Chronicall service using /etc/init.d/chronicall start.
If you also have Recording Library installed, you will need to take a few more steps.
  1. Stop the Recording Library service using /etc/init.d/recording_library stop.
  2. Edit the settings.txt file using nano var/lib/Xima\ Software/Chronicall/recording\ library/settings.txt
  3. Change the line that reads CHRONICALL_SERVER_PORT=9080 to CHRONICALL_SERVER_PORT=9090.
  4. Save and exit.
  5. Log in to Chronicall, open the System Settings, and expand the Recording Library section.
  6. Change the Chronicall Server Port to 9090.
  7. Click Save.
  8. Start the Recording Library service using /etc/init.d/recording_library start.
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