The path below is for troubleshooting Chronicall when it is not logging.
You can verify the logging status of Chronicall by logging in, and by clicking on the status bell as shown below on the home Chronicall screen.
If it is red or having any current issues, it should give you an error message to help diagnose the issue. Follow the path below to determine and troubleshoot your logging issue.
Overview → Are Services Running? → Unregistered Serial Error→Verify Connection Settings