Note: An active Xima Care contract is required in order to contact the Support Team. When contacting us by phone you will be prompted to provide your Chronicall Serial Key in order to validate your Xima Care coverage.
Web Ticket
For any non-emergency, please submit a ticket using the following link:
Phone
For urgent, time-sensitive issues, you can contact us by phone during the hours listed below:
Chronicall/ACR |
CCaaS |
North & South AmericaSupport Hours: 7 a.m. to 5 p.m. MT |
North & South AmericaSupport Hours: 7 a.m. to 5 p.m. MT |
EMEASupport Hours: 10 a.m. to 6 p.m. BST |
EMEASupport Hours: 10 a.m. to 6 p.m. BST |
APACSupport Hours: 9 a.m. - 5 p.m. AEST |
APACSupport Hours: 9 a.m. - 5 p.m. AEST |
After Hours
For urgent, time-sensitive severity 1-2 issues, customers with Premium Xima Care may contact us outside of our normal business hours. Severity definitions can be found within our Xima Care Agreement (see section 5.4). Go to this page and enter your serial key for further instructions.
Office Closed / Observed Holidays
- January 3, 2022 (New Years Day)
- January 7, 2022 (Local Holiday)
- January 17, 2022 (Martin Luther King Jr. Day)
- July 4, 2022 (Independence Day)
- July 8, 2022 (Local Holiday)
- November 24, 2022 (Thanksgiving Day)
- November 25, 2022 (Black Friday)
- December 24, 2022 (Christmas Eve)
- December 25, 2022 (Christmas Day)
- December 26, 2022 (Boxing Day)