Note: An active Xima Care contract is required in order to contact the Support Team. When contacting by phone you will be prompted to provide your Chronicall Serial Key in order to validate your Xima Care coverage.
Web Ticket
For any non-emergency, please submit a ticket using the following link:
Phone
For urgent, time-sensitive issues, you can contact us by phone during the hours listed below:
North & South America
Support Hours: 7 a.m. to 5 p.m. MT
Toll-Free: 888-944-XIMA (9462)
Direct: 801-713-2800
EMEA
Support Hours: 9 a.m. to 5 p.m. GMT
International: +44 203 301 4470
Freephone: 0800 083 2402
APAC
Support Hours: 6 a.m. to 3 p.m. AEST
International: +61 2 859 92136
After Hours
For urgent, time-sensitive severity 1-2 issues, customers with Premium Xima Care may contact us outside of our normal business hours. Severity definitions can be found within our Xima Care Agreement (see section 5.4). Go to this page and enter your serial key for further instructions.
Office Closed / Observed Holidays
- January 1, 2020 (New Years Day)
- January 10, 2020 (Winter Xima Con)
- January 20, 2020 (Martin Luther King Jr. Day)
- May 25, 2020 (Memorial Day)
- July 3, 2020 (Independence Day)
- July 10, 2020 (Summer Xima Con)
- September 7, 2020 (Labor Day)
- November 26, 2020 (Thanksgiving Day)
- November 27, 2020 (Black Friday)
- December 24, 2020 (Christmas Eve)
- December 25, 2020 (Christmas Day)
- December 28, 2020 (Boxing Day)