I can't get Chronicall Agent Dashboard to connect to the Chronicall server

Issue Description

 When trying to connect to the Chronicall Server through Agent Dashboard, I am running into an error 

Cause

This is usually caused by missing files due to a bad install, an anti-virus program removing them, or a firewall blocking them.

Resolution

Procure the appropriate files, either from a fresh install or from another working computer.

Steps

1. Fresh Install
   1. Perform the steps of our Clean Wipe - Full uninstall of Chronicall Desktop Agent Dashboard guide.
      
      
   2. Once clean up is complete, try reinstalling using our How do I install the new (3.10.1 and above) Apps for a client desktop? guide.
      
      
2. Get files from working computer
   
   1. Follow step 1.1 again to wipe the computer of errant files.
      
      
   2. On a computer that has the Agent Dashboard connecting and operational, copy over the following folders (Folder location may change depending on drive installed to)
      
      • C:\Users\<username>\.chronicall
        
        
        
        
      • C:\Users\<username>\AppData\Local\Chronicall Desktop
        
        (The AppData folder is a hidden folder and will need to have those viewable in order to find it)
        
        
        
        
      • C:\Program Files\Chronicall
        
        
        
        
   3. With those files and folders replaced go ahead and launch Agent Dashboard again.
      
      
3. Try connecting to the Chronicall server through Internet Explorer (or another Java-enabled browser)
   1. If your Java security settings block the connection you may see this message
      
      
      
      
   2. You will need to select the "I accept the risk and want to run this application" box and then select Run
      
      
4. If this still does not connect please contact your Network Admin to make sure that the client computer can connect to the server and is not blocked by a firewall.