Overview
This article covers various issues that may impact your Scheduled Reports.
Cause
A common issue is end users not getting the email from the scheduled report due to incorrect or new SMTP (email server) settings. In some cases, you may be getting the scheduled report, but the data sets seem incomplete. This is usually caused by a lapse in logging or incorrect parameters on the scheduled report. If there are no scheduled reports showing, there is likely a corrupt scheduled report causing the other ones not to show up until it is removed. If there is an issue with missing data in your scheduled report, it is likely due to a lapse in logging or unlicensed users.
Resolution
Follow the below steps to troubleshoot this specific issue affecting your scheduled reports.
No Email - SMTP Settings
The most common issue with Scheduled reports is an email being not being sent out for the scheduled time.
- Please review our SMTP Setup article to verify your SMTP settings are correct and tested to verify Chronicall can send other emails.
- If you are getting other emails from Chronicall, it is recommended you review this scheduled report article for your scheduled report. It is likely an incorrect parameter or time frame throwing of the scheduled report.
Incomplete Report Data
This step covers when you get a scheduled report email but the data seems incomplete. This can be caused by incorrect report parameters, unlicensed users, a lapse in Cradle to Grave logging, or deeper issues such as local network issues.
- Please refer to this article to troubleshoot missing report data in Chronicall.
Missing Scheduled Report
To determine if this is the issue, navigate to Reports > Schedule Report. Check for a blank Report Scheduler screen, or determine if there is a large chunk of scheduled reports missing.
- If there are scheduled reports missing, please refer to this article to narrow down which scheduled report is corrupt to recover your other scheduled reports.