The customer had someone change their Administrator password and were no longer able to access Chronicall / ACR. However, our Resetting Your Password article wouldn't work since Chronicall / ACR was installed on Linux and therefore unable to login to http://localhost:9080. 

Answer

Chronicall / ACR 3.12.3 and above

1. Navigate to the base Chronicall / ACR folder
   • Usually located in:
     • /var/lib/Chronicall
     • /var/lib/Avaya Call Reporting
2. Create a blank recover.temp file in that folder

   • touch recover.temp

3. Try to login again using recover as both the username and password
4. The recover.temp file will be automatically deleted on successful login

Chronicall / ACR 3.12.2 and below

1. Gain access to the file structure of Linux using WinSCP or similar software
   
   
2. Download a copy of the correct bin file down at the bottom of this article.
   
3. Copy this file to the Windows server
4. Then using WinSCP, transfer this file over to the correct Chronicall / ACR folder

   • /var/lib/Chronicall/tomcat/webapps/ROOT/resources/users

   • /var/lib/Avaya Call Reporting/tomcat/webapps/ROOT/resources/users

5. Restart Chronicall / ACR services so the file is recognized
6. Your default Admin bin file should now have reset their username to Administrator and their password to password