Data Grid not connecting 

Issue Description

Data Grid not connecting  

Cause

ChronicallDataGrid64.config file was Pointed to the wrong Java Path 

Resolution

Here are the steps to restore your DataGrid connection.

1. First, go to your taskbar, and right-click on it
2. Open Task Manager, and verify if there are multiples of the same Chronicall process running
   • If so, stop the Chronicall services
   • If you are a Multimedia customer, this needs to be done after hours
3. Closeout all hanging Chronicall process, then restart the services and see if the issue is resolved
   • If not, continue to the next step.
4. Go to the following path 

   1. C:\Program Files (x86)\Xima Software\Chronicall\bin

   2. Right-click on ChronicallDataGrid.ini and open with Notepad
      
      
      
      
5. If the path is not the correct version of Java, change to the correct path
   
   
   
   
6. Save the file
7. Once the file above looks correct (and if you are on Chronicall 3.94 or earlier) you will also need to verify that the Java path in the Chronicall settings file is correct
8. Navigate to

   • C:\Program Files (x86)\Xima Software\Chronicall\settings.xml

9. Right-click on settings.xml, and open with Notepad
10. Verify the Java path here shows your current Java path.  (Only valid on Chronicall 3.94 and earlier
    
    
    
    
11. Restart the Chronicall service in Windows or Linux services
12. If the Datagrid still fails to launch you may also be having an issue with the local A/V blocking it
    • Please have the customer disable the A/V and try launching again