This article is to help an agent log into their skill group after they have been properly licensed by an Admin. If an admin of Chronicall has not licensed the agent or assigned them to skill groups, please review this article:
The agent will need the Chronicall Desktop application installed on their PC. If the agent does not have a shortcut for Chronicall Desktop, it is likely it has not been installed. To install Chronicall Desktop on the PC, please review the article below and be prepared with the IP Address of the Chronicall server:
If the above two items have been addressed, the next step is logging into the dashboard.
Select the Chronicall Desktop icon on the desktop:
- Select a "Voice" channel in the Multimedia Channel drop-down menu
- Log into their phone extension
- Disable DND if active
- Toggle at least one skill to an "On" position
- Toggle the "User Ready" switch to "On"