Error Processing Backup/Restore Request

Issue Description

When trying to schedule a backup, getting an error saying

Error processing backup/restore request. Failed to apply AES 256 encryption

Cause

This issue is caused by corruption with the backup_config.obj file, located in Chronicall\tomcat\webapps\ROOT directory. 

Resolution

Remove the corrupted file and restart services.

Steps

1. Navigate on the Chronicall server to the webapps\ROOT directory
2. Delete or rename the file to backup_config.obj.old
3. Restart services
   
   
   
   
   • NOTE: Restarting the services may not create the new config file, the creation of the new scheduled backup should create the file.