System Monitor Tracing for Active Recording

Issue

Active Recording is failing to capture recordings. Please use this article if you encounter ANY of the following:

The following entry appears in tomcat logs

DEVLINK3_CONNECT_FAILED

Tomcat logs are generally located at:

C:\Program Files\Avaya Call Reporting\tomcat\logs

/var/lib/avaya_call_reporting/tomcat/logs

Premature BYE events in the Recording Library logs

Recording Library logs are generally located at

C:\Program Files\Avaya Call Reporting\recording library\logs

/var/lib/avaya_call_reporting/recording library/logs

How can System Monitor trace filters be used to help gather more information from the IP Office to ACR connection?

Using the correct filters, we can generate Monitor Trace with an output log file for review.

The notable filters should be enabled in System Monitor > Filters > Trace Options to provide accurate logs on the IPO connection:
- Call Tab:
  - Call
  - Call Delta
  - Call Logging
  - Extension
  - Targeting
  - ARS
  - LRQ
  - Extension Send
  - Extension Recieve
  - Extension TxP
  - Extension RxP
  - Line Send
  - Line Receive
  - Sort IEs
- Sip Tab:
  - Sip Rx
  - Sip Tx
- CTI Tab:
  - TAPI
    - (TAPI Raw RX)
    - (TAPI Raw RX)
- System tab:
  - Prefix YYYY-MM-DD
- SIP > Events > Sip > Verbose
  - CTI>TAPI:
  - TAPI Line
  - TAPI Call Log
  - DTE>DTE V110 Tx
  - DTE>DTE V110 RX
Once the filters are selected, please run the Monitor Trace and save the log by selecting File > Log Preferences...
Next, select the following options:
Under Log Filename, specify a path and file to save the log output:
Finally, gather the saved log file and attach it to the Xima Care ticket