IP Addresses to Check Post Migration OR Server IP Address Change

Overview

This is an article that covers what IP addresses to check post-migration of the IP Office Server/Chronicall servers, or if you have changed any of the IP Addresses that those servers use. 

Steps

Verify the PBX IP address

1. 1. Navigate to Admin (System) > Server Edition > IP Office Connections
      
      
      
      
   2. Verify the IP Address of your PBX is correct for all the related sites
      • If you have more than one site, ensure the IP is correct for all of them
        
        
        
        

Verify Multimedia/Contact Center's IP Address

1. If you are a Multimedia or Contact Center customer, ensure that you update your new MM server IP address
   1. Navigate to Admin (System) > System Settings > Multimedia Voice Seat >  Primary Multimedia Server IP
   2. Update the IP address to the correct one if necessary
      
      
      
      
   3. You should also check the ChronicallMultimediaw file, by going to the multimedia\bin\app file path on the Multimedia server and running it as an Administrator
      
      
      
      

      • The Java options below have the Ddocumentbase, which is where the Multimedia server is going to look for the Chronicall server

      • This will need to be updated to the new Chronicall server IP address

        • This should have been updated when you updated the Chronicall settings, but it is always good to verify
          
          
          
          

Verify Recording Library's IP Address

1. If you are a Recording Library (RL) customer, ensure that you update your new RL server IP address
   1. Navigate to Admin (System) > System Settings > Recording Libraries > Recording Libraries
   2. Click on the ellipsis next to Recording Libraries
   3. Select the correct RL and Edit
   4. Update the "Recording Library IP Address" to the correct one if necessary
      
      
      
      
   5. You should also check your Recording Library settings.txt file to ensure you have the correct IP address for the Chronicall Recording Library
      • NOTE: This will need to be checked from the server that the Recording Library is installed on
        
        

Verify Chronicall/ACR's File Path

1. Ensure that the chronicall.path is correct in the main Chronicall/ACR settings.xml file in the main Chronicall/ACR directory
   • The following are default installation paths but your installation path may differ depending on when and where you installed Chronicall/ACR
     • Windows
       • C:\Program Files\Avaya Call Reporting\
       • C:\Program Files\Chronicall\
       • C:\Program Files\Xima Software\Chronicall\
     • Linux
       • /var/lib/avaya_call_reporting/
       • /var/lib/Chronicall/
       • /var/lib/Xima Software/Chronicall/
         
         
         
         
2. Open the settings.xml file in a text editor
3. Make sure the file path between the quotes is the correct file path for your new Chronicall installation post-migration
   
   

Verify the SSL Proxy Configuration

1. Check to see if the previous server was using an SSL Proxy Configuration
   1. Go the Admin(System) > Basic Settings > SSL Proxy Configuration
   2. If SSL Proxy is set to True, ensure you have the correct updated IP address for this as well
      
      
      
      
2. If all services' IP addresses appear to be correct, you can go ahead and restart all related services
   • Remember, if you have a Multimedia or Contact Center running, follow this guide instead.
   • You can restart any other related services afterward such as Recording Library if needed