Where do I find Agent Dashboard/Desktop logs?

The location of Agent Dashboard/Desktop logs has changed in newer builds, namely 4.2 and above, where can I find them in order to help diagnose issues?

Answer

There are two places to check for those logs, and their default file paths will be listed within the steps below

Steps

1. Log on to the computer that you need to collect logs from
2. Navigate to the server connections folder under your Windows user account
   • E.g.

     • C:\Users\{username}\.chronicall\server-connections

3. There will be a folder with a very long alphanumeric name, click into that folder
   
   
   
   
   • Depending on how many different Chronicall/ACRs your application connects to you will have a folder for each one
   • NOTE: If you are using the Fullscreen Wallboard application, the primary User Account information is stored within the fullscreen.bin file within this folder.
     
     
4. Within that folder, click on the logs folder
   
   
   
   
5. You may see two different folders, client and desktop
   
   
   
   
   • The client folder contains the logs for Chronicall/ACR Desktop
   • The desktop folder contains the logs for Chronicall/ACR Agent Dashboard
6. Collect whichever set of logs you need for troubleshooting