VMPro Recording - Files in VRL Folder are .opus format

Issue Description

Opus files are lightly encrypted for Avaya use and cannot be pulled into ACR / Chronicall for processing. In order for Chronicall/ACR to process the files, they must be in the .wav format. This article explains how some partners have had success in making that change.

Note: The following steps need to be taken by the partner as it is outside of our software (Chronicall/ACR) and outside of Xima Software's realm of support. If you have any questions about these steps please reach out to Avaya for support.

Resolution

1. First, change the archiving solution in VMPro
   1. Open the VM Pro Web application and navigate to Voicemail Pro - System Preferences > General settings
   2. The default Archive Solution will be "Media Manager"
   3. Change that setting to "External"
      • This will make the VMPro do the following:
        • Store VRL Recordings in .wav format
        • Store those VRL Recordings in /opt/vmpro/VRL
   4. Update your settings and make live
      
      
      
      
2. Change the settings file on the VMPro server
   *NOTE: Depending on their IPO build, the following may no longer be applicable.
    
   1. Gain root access to the VM Pro server
   2. Edit the vmpro_settings.ini file using CLI as root to change recordings to WAV format
      1. Open the vmpro_settings.ini file
         • E.g. nano /etc/vmpro_settings.ini
      2. Change "UseOpusForRecordings=" from Y to N
         • E.g. UseOpusForRecordings=N
         • Note: Default is Y
      3. Save the file changes
      4. Restart Voicemail Pro services after hours
         • E.g. service vmpro restart
   3. Change the VMPRO setting UseOpusForVRL to N in the vmpro_settings.ini file using CLI as root
      1. Open the vmpro_settings.ini file
         • E.g.nano /etc/vmpro_settings.ini
      2. Change "UseOpusForVRL=" from Y to N
         • E.g.UseOpusForVRL=N
         • Note: Default is Y
      3. Save the file changes
      4. Restart Voicemail Pro services after hours
         • E.g.service vmpro restart

The files should now come to the VRL folder as .wav from the VM Pro. Unfortunately, previous .opus files will not be processed and we encourage them to be removed or archived out of the VRL folder.