Using your own SSL Certificate with Chronicall/ACR

You will need the following: your own domain, the SSL certificate, the private key, and access to your domain DNS settings.

Steps

1. Enable SSL on the Chronicall/ACR server, restart the service
   • Ensure the auto-generated Domain is working before moving on
2. Navigate to Admin (System) >System Settings > Basic Settings > SSL Proxy Configuration
3. Change "Configure SSL Proxy Manually" to "True"
   
   
4. Edit the settings.xml file found in the Chronicall/ACR path and change the <dns-record> field to your own domain name
   
   
   
   
   1. The settings.xml file can usually be found:
      • Windows
        

        • C:\Program Files (x86)\Xima Software\Chronicall

        • C:\Program Files\Chronicall

        • C:\Program Files\Avaya Call Reporting

      • Linux

        • /var/lib/Chronicall

        • /var/lib/Avaya Call Reporting

5. NOTE: Make a copy of the nginx folder in the Chronicall/ACR at this time, in case you need to roll back
6. In <path>/Chronicall/nginx/conf replace the "fullchain.pem" and "privkey.pem" with your own certificate and private key
   • The certificate should be named "fullchain.pem"
   • The private key should be named "privkey.pem"
     
     
7. Edit the file <path>/Chronicall/nginx/conf.d/chronicall.conf by replacing all references to the auto-generated domain name with your own domain name.
   • Ensure that the IP addresses in here are correct as well, although they should be correct if it was working in step 1
     
     
8. Update your domain DNS settings so that the domain will resolve the Chronicall IP address.
   • For example, in Amazon AWS you would edit the Route 53.
9. Restart the Chronicall service

NOTE: If there are still problems after these steps, you may need to manually kill and then restart the nginx process. Kill the nginx, then start it again in <path>/Chronicall/nginx/ using the nginx.exe file

• You can test whether nginx is running by navigating in a browser to http://localhost:80 or by checking your windows processes
  • localhost:80 will reveal a "Welcome to Nginx!" page
• You may need to provide some time for the DNS to propagate through the network
  • You can do an immediate test by changing your host file to resolve the Domain name to the IP Address.