Several Xima Software customers running Chronicall on the Mitel MiVoice Connect platform have experienced a serious issue where the Mitel TAPI stops sending data to Chronicall. Chronicall no longer receives data but is still properly connected to the TAPI. Chronicall has no way of identifying that any error occurred and can’t alert the user that there is an issue.
Mitel is aware of the issue and, with support from Xima Software, has been working to resolve the issue. At this time, we are requesting that all customers who experience this issue report it to Mitel referencing ENG-575405 for their TAC ticket. Xima Software is unable to address the issue, and we hope Mitel will resolve it soon.
We recommend new customers who are interested in Chronicall trial the software free for 30 days before purchase to ensure the system will operate correctly.