How do I add new Chronicall/ACR licenses that I have recently purchased?

Purpose

This article provides the proper steps for how to add newly purchased licenses to your Chronicall/ACR server.

• NOTE: This will require a Chronicall/ACR service restart which will take down logging and functionality. It is recommended that you stop the Chronicall/ACR service(s) after-hours.

If you are unfamiliar with how to stop/start the Chronicall/ACR service(s), please refer to this guide

If you are using Contact Center/Multimedia with your Chronicall/ACR system, please refer to this guide

• NOTE: Before continuing to any of the steps, please create a backup of the existing Chronicall settings.xml inside the main Chronicall directory as a precautionary measure

Steps (Chronicall/ACR 3.12 and Above)

1. While on the Chronicall/ACR server, stop the Chronicall/ACR service(s)
   • Make sure that all Chronicall/ACR browsers on the server are closed
2. Move the license.bin file to another folder to back it up
3. Start the Chronicall/ACR service(s) back up
4. Verify a new license file was replaced in the same directory
   • The license.bin file's Date Modified should change
5. From there, you should be able to open a new Chronicall/ACR browser and see your newly purchased licenses under the tab labeled "User Management"
6. If you have issues obtaining an updated license, please see the "How to manually add your license file" section at the bottom of this article

Steps (Chronicall/ACR 3.10 and Below)

1. While on the Chronicall/ACR server, stop the Chronicall/ACR service(s)
   • Make sure that all Chronicall/ACR browsers on the server are closed
2. Navigate to your Chronicall/ACR installation folder
   • Windows default directories
     • C:\Program Files\Chronicall
     • C:\Program Files (x86)\Xima Software\Chronical
     • C:\Program Files\Avaya Call Reporting
   • Linux default directories
     • /var/lib/Chronicall
     • /var/lib/Xima Software/Chronicall
     • /var/lib/Avaya Call Reporting
3. Select the license.bin, settings.xml, settings.bak and save a copy of them to the desktop or another folder
   
   
   
   
4. Delete the license.bin file in the Chronicall/ACR folder
5. Start the Chronicall/ACR service(s)
6. Verify a new license file was created in the same directory
7. From there, you should be able to open a new Chronicall/ACR browser and see your newly purchased licenses under the tab labeled 'User Management'
   
   
   
   
8. For Multimedia Voice Seat licenses, please navigate to Admin (System) > System Settings > Multimedia Voice Seat
   
   

How to manually add your license file

If your Chronicall/ACR server has a limited connection to the internet, there is a way to manually download the license file from our server.

1. Follow steps 1-4 as mentioned above
2. You will need to collect the infohash.bin file for our support team to help
   1. Please follow the instructions on this guide to do so: Offline Setup
   2.  In the ticket request, state that you would like the license key to add your newly purchased license(s) to your server
3. The Xima agent will then send you the license file
4. Copy and paste the license file to the Chronicall/ACR server
5. Move the new license file to the Chronicall/ACR folder
   • Windows default directories
     • C:\Program Files\Chronicall
     • C:\Program Files (x86)\Xima Software\Chronical
     • C:\Program Files\Avaya Call Reporting
   • Linux default directories
     • /var/lib/Chronicall
     • /var/lib/Xima Software/Chronicall
     • /var/lib/Avaya Call Reporting
6. Start the Chronicall/ACR service(s)
7. As mentioned above, you should be able to open a new Chronicall/ACR browser and see your newly purchased licenses under the tab labeled "User Management" and under Admin (System) > System Settings > Multimedia Voice Seat