How to add Users to be recorded on Cisco UCM using BIB
After the initial configuration, you can still retroactively add agents to Chronicall that need to be recorded. Below are the steps to doing so:
- Refresh users and groups to pull new users into Chronicall
- License the desired users so they may be monitored in Chronicall. Note, you only need to ensure the agent has Historical aka Standard User License
- After you have licensed your new users, Navigate to Admin (System) -> System Settings -> Cisco UCM (site 1) -> Recording Configuration
- A new popup will engage. From there, select your newly licensed user.