How do I change the IP address of the Chronicall Server that apps point to? (4.0 and above)

I accidentally put in the wrong Chronicall Server IP address when installing the new 4.0 apps. How do I change which IP address they point to?

 Answer

Each application uses a different file to reference for the Chronicall Server IP address. You will find the steps to each below:

Recording Library

1. Navigate to the app folder for Recording Library
   • Usually located-
     • C:\Program Files\Chronicall\recording library\bin\app
     • C:\Program Files (x86)\Chronicall\recording library\bin\app
       
       
2. Right-click on the ChronicallRecordingLibraryw.exe file
3. Select the Run as Administrator option
   
   
   
   
4. Navigate to the Java tab and look under the Java Options section for the line that starts -Ddocumentbase=
   
   
5. Change the IP address listed to the correct IP for the Chronicall Server
6. Restart the Recording Library service

Multimedia

1. Navigate to the app folder for Multimedia
   • Usually located-
     • C:\Program Files\Chronicall\multimedia\bin\app
     • C:\Program Files (x86)\Chronicall\multimedia\bin\app
       
       
2. Right-click on the ChronicallMultimediaw.exe file
3. Select the Run as Administrator option
   
   
   
   
4. Navigate to the Java tab and look under the Java Options section for the line that starts -Ddocumentbase=
   
   
   
   
5. Change the IP address listed to the correct IP for the Chronicall Server
6. Restart the Multimedia service

Chronicall Desktop & Agent Dashboard

1. Navigate to the app folder for Chronicall
   • Usually located-
     • C:\Program Files\Chronicall\bin\app
     • C:\Program Files(x86)\Chronicall\bin\app
2. For Chronicall Desktop
   1. Right-click on the ChronicallBrowserless.cfg file and open it with a word editor (e.g. Notepad)
3. For Chronicall Agent Dashboard
   1. Right-click on the ChronicallDesktop.cfg file and open it with a word editor (e.g. Notepad)
      
      
   2. Edit the -Ddocumentbase= line to reflect the correct Chronicall Server IP address
      
      
      
      
   3. Save the config file with the same name
   4. Relaunch the application