Navigate to your CUCM (Cisco Unified Communication Manager) Publisher Server via browser & launch the CUCM web client
Log in with your Chronicall application user & change the Navigation field to the CU Serviceability tab
Click the Tools drop-down menu and select CDR Analysis & Reporting
If you do not have a CAR tool section, the CDR services have not been enabled. Please reach out to Cisco tech for assistance in getting this operational and configured.
Click on the CDR drop-down and select Export CDR/CMR
Change the date range to cover the present date. CMR will also be enabled, disable this as we are not investigating the CMR
Once you are ready, click "Export to File"
Keep note, if the file size is under 4 KB, the system does not have any CDR records and will only contain column headers. If this is the case, reach out to Cisco Tech in getting your CDR services to store CDR records to the CDR database.