This test can be helpful if the Chronicall bell on the home screen is green and logging, but we are not getting any CDR call data in Call Detail View.
Something is blocking communication between the Chronicall server and the Cisco Publisher.
- Log in to Cisco Unified CM Administration for the Publisher or Subscriber, based on which one is creating CDR data and user data, via a web browser.
- Select the drop-down box in the top right of the admin tool. Select Cisco Unified Serviceability > GO.
- Select Tools > CDR Analysis and Reporting
- Select the CDR tab, then Export CDR/CMR.
- Select today's date only to export their CDR data, typically you should only export the data for the day that you are doing the troubleshooting, even if the issue has been occurring over several days. Selecting a date range of several days can give you conflicting data.
- Then select Export to File.
- Right click on the CDR Dump URL, and download it to the desktop. You can usually tell if it is just the headers or a log of CDR data based on the size. The headers alone (no CDR data) will be around 3kb in size.
- The screenshot below indicates the Publication server is sending raw CDR data. You can review the log to verify.
- If they don't have any CDR data, the headers alone appear like this.
- Once we have verified that, log into Chronicall. Go to Admin(System) > Advanced Settings > Log Filters.
- Enable the log filters shown below to get a better understanding of why CDR data is still failing.
- Review the Tomcat logs to identify any relevant CDR errors.