MiVoice or MiCloud Connect Compatibility

Can Chronicall Connect To MiVoice or MiCloud Connect?

Answer

Chronicall can connect to MiVoice, but will not work with MiCloud.

Summary of Shoretel / Mitel names

For clarification here is a summary of ShoreTel's product name history:

ShoreTel on-premises

• "Shoretel ShoreGear" was the original ShoreTel PBX.
• It was rebranded to "ShoreTel Connect ONSITE" before the acquisition.
• It was renamed to "MiVoice Connect" after the acquisition.

ShoreTel cloud

• "ShoreTel Connect CLOUD" was the original ShoreTel cloud system.
• It was renamed to "MiCloud Connect" after the acquisition. 

Here is a summary of Mitel's name history: 

Mitel on-premises

• "Mitel 3300" was the original name of Mitel's flagship pbx. It was recently renamed to "MiVoice Business"
• "MiVoice Office 250" came from the Intertel acquisition.
• "MiVoice Office 400" came from the Aastra acquisition.
• "MiVoice Connect" again came from the ShoreTel acquisition.

Mitel Cloud

• "MiCloud Business" is Mitel's flagship cloud system.
• "MiCloud Connect" came from the ShoreTel acquisition.
• "MiCloud Office 250" came from the Intertel acquisition.
• "MiCloud Office 400" came from the Aastra acquisition.