Overview
The VRTX is losing connection or experiencing an intermittent connection. The below error indicates that we are not reading data fast enough. Also verify there are no USB hubs involved in the physical VRTX connection, which can limit voltage or data transmission speeds.
WARN T1PacketSplitter:117- Packet Splitter Lost Synchronization.Reading data from vrtx is falling behind.
Check Logs
You can navigate to the Recording Library directory at one of the paths below, to view the most recent Recording Library logs to check for any related errors.
- 32-Bit Windows Chronicall
- C:\Program Files (x86)\Xima Software\Chronicall\recording library
- /var/lib/Xima\ Software\Chronicall\recording library
- 64-Bit Windows Chronicall
- C:\Program Files (x86)\Xima Software\Chronicall\recording library\logs
- Linux
- /var/lib/Xima\ Software/Chronicall/recording library/logs
Answer
- Try increasing the memory allocation for Recording Library, so it has more RAM to process recordings. It is recommended to follow our update article here to update to any Chronicall version 10.0 and later (64-Bit), as it has Java built in and will not be limited by 32-Bit Java.
- Once you have updated to 10.0 or newer, navigate to the below file path and select ChronicallRecordingLibrary.exe.
- C:\Program Files\Chronicall\recording library\bin\app
- Right click it and run as Administrator.
- Verify on the Java tab that the Maximum memory pool has been bumped to 4096 MB. This should be fine for initial testing, as the prior default was 512 MB.
- Once you have updated to 10.0 or newer, navigate to the below file path and select ChronicallRecordingLibrary.exe.
- If the Recording Library server has plenty of spare processing power, we can increase the simultaneous encoder count
- The general rule of thumb is the number of CPU cores the server has -1, so if the server had 4 cores, you could assign 3 cores to the Simultaneous Encoder Count. Then restart the RL service and give it some time to try and catch up.
- Sometimes Recording Library can fall too far behind and need hours or days to catch up, based on the pending requests it needs to process.