This article covers the unique situation where a new Chronicall serial key needs to be applied to your local Chronicall installation.
Note: This will stop all logging, recording and call routing. Multimedia customers will lose any calls in queue or calls might get stuck in the queue. This process will cause significant downtime, and you will have to reconfigure all the settings on Chronicall's end. Only do this if absolutely necessary.
The serial key integrates itself with your Chronicall installation and settings file. To attach a new one to your installation, the blank settings file attached will need to overwrite your old settings file. Follow the steps below to accomplish this.
First, you will need to unregister Chronicall to remove the old serial key from the Chronicall server. To do this, navigate to Admin(System) > System Settings > Basic Settings. Select for the Serial Key (...).
Select Unregister Serial, you may get an error but that is expected. Select OK, then SAVE on the main Basic Settings screen.
Replace The Serial Key
Now you need to stop all Chronicall services to replace the Serial Key.
It is recommended to do this after hours, as there may be significant downtime and calls will not log.
Download the attached settings.xml file at the bottom of the article. With services stopped, navigate to your Chronicall Directory, and backup the license.bin and settings.xml file to another folder. Then delete the license.bin file there, and drop the settings.xml file into the directory.
Start all Chronicall services now, and log into Chronicall. You will have to set up the Chronicall settings from scratch to start logging with all your PBX systems again. You can review our setup guides here to verify the setup. This takes you to the Avaya IPO setup guide, but you can find the rest of the setup guides to the side.