For any potential related voicemail or call logging issues regarding Avaya Communications Manager (CM).

Answer

It is essential to let Chronicall know you have Voicemail Groups for proper Avaya CM reporting.  Follow the steps below and enable all your voicemail hunt groups.

Steps

1. Log into Chronicall, and select Admin(System)
   • 
2. Select System Settings.
3. Select Communication Manager as shown in step 4 and expand it.
4. You should see the "Voicemail Groups" option at the bottom.  Click on the (...) to expand it.
   • 
5. Here you will see a list of all hunt groups.  Check all related ones that are strictly voicemail hunt groups.
6. Select OK, then Save.