Auth Request received has the wrong phase #

Issue Description

The Chronicall Server was experiencing slow performance. CPU usage was spiking to 100% with the following message in the logs:

Auth Request received has the wrong phase #

Cause

The DevLink User created in IP Office was corrupted.

Resolution

Delete and recreate DevLink User

Steps

1. Delete the current DevLink user in Avaya IP Office Manager
2. Recreate the user utilizing the IP Office 10 - CTI License article under the 'Setup within IP Office' heading.
   • NOTE: If on Avaya IP Office 10 and above, you need to resynchronize the user with the Server Edition to do this properly.