VRTX Data Stopped (VRTX not reading any new data)

Issue Description

VRTX stopped recording, and the bell on the home screen is showing Data Stopped (Verify Data Connection)

Cause

The VRTX does not support Gigabit lines, so this is a common cause for this issue.  If the phone line running through the VRTX is a 10/100 line, follow the troubleshooting steps below.

Resolution

Steps

1. Reseat the VRTX device (unplug the USB, and plug it back in) to try and get the VRTX connection to come back up.  It is a passive device and this shouldn't affect your phone lines.
2. You can restart the Recording Library Service if the first step doesn't work.  
3. Left click the bell on the home screen, and see if the VRTX is connecting now.  It should be void of error messages as shown below if it is working.
4. Contact Xima support if the issue persists.